Frequently asked questions

What is Pillow?

Pillow is a savings app that allows you to virtually save your funds in dollars while earning daily passive income.

You can deposit funds with Naira and earn up to 14% annual interest on your deposit*. 

How safe is Pillow?

All assets deposited to Pillow are securely stored with our custody partner.

Additionally, all deposits in custody are protected against any incidents with a $250 million insurance policy, ensuring the safety of user funds at all times.

How do I deposit and withdraw from Pillow?

Pillow offers the option to deposit through your bank account. And when it’s time to withdraw, you can simply withdraw to your preferred bank account. No stress!

What is Pillow’s goal?

Pillow exists to accelerate economic opportunities in emerging and frontier markets. Nearly 3B users across Africa, LatAm, and South East Asia are deprived of foundational financial services that are taken for granted in North America, EU, and India/China.

In addition, many of these markets struggle with complex socioeconomic and policy challenges, ranging from inflation and devaluation to third/unregulated markets for securities and forex, which further accentuates the need for access to global economic opportunities.

Our mission is to become the default platform for access to global assets across emerging and frontier markets. We develop and distribute financial services, for these markets by leveraging both trad-fi and technology rails, collaborating with globally accredited financial institutions, and building highly engaged local communities around financial literacy.

Is Pillow a Nigerian company?

Pillow is incorporated in Singapore, with a team spread all over the world including a small team in Nigeria.

Can you tell me more about the Pillow team?

Pillow was founded by a team with deep expertise in finance. Pillow’s founders are

Arindam Roy
Kartik Mishra
Rajath KM

Who are Pillow’s investors? 

Pillow is backed by some of the best investors in the world, including Elevation Capital, Quona, Accel Partners, Jump Capital and others.

In which countries does Pillow operate?

Pillow is globally available and has users from 60+ countries. Users from all over the world can sign-up and start investing in Pillow.

What is Pillow’s track record?

Pillow has served over 200,000 customers over the last 2 years across 60+ countries, and we have provided the best returns, safety and security of funds to our users.

Are the up to 14% APY returns guaranteed?

The current strategy, based on market conditions, offers up to 14% APY on the USD product and up to 6% APY on other assets. There are minor fluctuations on a day-to-day basis.

Any significant changes to these rates will be communicated well in advance to the users to ensure complete transparency and to allow the users to take appropriate decisions as and when necessary.

When do I start earning returns after successful deposits?

Once the deposit is successful, users start earning returns immediately. For ease of use, returns are credited daily at 11:30 AM Nigeria time. 

How often are the returns credited to my account?

The returns are credited to your account daily at 11:30 AM. 

How can I get started on Pillow?

To get started on Pillow:
 - Download the Pillow App (Android or iOS)
- Sign-up with your details
- Deposit fiat currencies to your account
- Voila! You start earning daily returns

How to make bank deposits?

Please follow this video to make a bank deposit. 

I deposited but the amount has not shown up yet. What do I do?

Please allow a few minutes for the transaction to reflect. You will be notified via email as well as app notification. Please reach out to us in case of any further queries.

What is the maximum amount I can invest in Pillow?

There is no maximum amount that one can deposit in Pillow. Currently, there are users who have deposited greater than $300k as well in Pillow to earn best returns on their deposits.

I have deposited the funds. How do I invest?

After you complete your deposit, the investment is made automatically and you will start earning daily interest.

I am unable to invest on Pillow. What should I do? 

In case you run into issues while investing on Pillow, you can either get our real-time chat support via app or even write to us at Whatever your question, we should be able to help you through the process and ensure you can safely invest in Pillow.

What are the USD to NGN conversion rates like?

USD rates are dynamic and are provided at the time of purchase. You can see the amount of USD you will receive for your Naira deposit on the app before making the deposit. We request that you review the rates before making the payment. We take your feedback very seriously and we will work with our local partners to provide better rates for you in the future.

When can I withdraw my funds?

You can withdraw your funds at any time that you want. There is no lock-in period for your funds.

Is it possible to do partial withdrawal on Pillow?

You can choose to withdraw any portion of your available balance on Pillow.

Are my funds safe on Pillow?

All assets deposited to Pillow are securely stored with our custody partner. Additionally, all deposits in custody are protected against any incidents with a $250 million insurance policy, ensuring the safety of user funds at all times.